NHS 111

NHS 111 – for urgent medical concernsNHS 111

Think you need medical help right now? NHS 111 is available online, as well as over the phone!

NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, call 111 or visit 111.nhs.uk

Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.

NHS 111 advisers can also assess if you need if an ambulance and send one immediately if necessary.

When should I call NHS 111?

If you're worried about an urgent medical concern, call 111 and speak to a fully trained adviser. For less urgent health needs, contact your GP or local pharmacist.

If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.

How does NHS 111 work?

The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:

  • give you self-care advice 
  • connect you to a nurse, emergency dentist or GP
  • book you a face-to-face appointment
  • send an ambulance directly, if necessary
  • direct you to the local service that can help you best with your concern

Just like the phone service, NHS 111 online takes you through questions about your symptoms to receive tailored advice on what to do next and where to go, and if necessary, can arrange for you to speak to a healthcare professional. NHS 111 online is conveniently accessed via your smartphone, tablet or computer, available 24 hours a day, 7 days a week.